Conference Payment & Cancellation Policy

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Cancellation requests must be made in writing and administrative fees are based on the date the cancellation request is received.

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Sponsors, Presenting & Exhibiting Companies:

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Cancellations made before 9 July 2026

Full refund if invoice has been paid.

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Cancellations made between 10 July 2026 - 14 August 2026

A 10% cancellation fee will apply. A credit note for 90% of your invoice will be issued. If your invoice had not been paid, the remaining 10% will require payment. If your invoice had already been paid, the credit note will be held for future conferences. Refunds will only be issued at the discretion of RIU Conferences.

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Cancellations made on/after 15 August 2026

A 25% cancellation fee will apply. A credit note for 75% of your invoice will be issued. If your invoice had not been paid, the remaining 25% will require payment. If your invoice had already been paid, the credit note will be held for future conferences. Refunds will only be issued at the discretion of RIU Conferences.

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Delegates:

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All cancellations must be made in writing to RIU Conferences prior to 10 August 2026. Refunds (minus any applicable credit card fees) will be paid only if cancellation is provided to RIU Conferences prior to 10 August 2026.

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Alternatively, you may transfer your registration to a substitute delegate, by providing details in writing to RIU Conferences prior to the event (E: diane@verticalevents.com.au).

 

RIU Conferences reserves the right to cancel your booking if payment has not been made by the due date.