Conference Payment & Cancellation Policy

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Cancellation requests must be made in writing and administrative fees are based on the date the cancellation request is received.

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Sponsors, Presenting & Exhibiting Companies:

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Cancellations made before 29 July 2025

A 10% cancellation fee will apply. A credit note for 90% of your invoice will be issued. If your invoice had not been paid, the remaining 10% will require payment. If your invoice had already been paid, the credit note will be held for future conferences. Cash refunds will only be issued at the discretion of RIU Conferences | Vertical Events Management.

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Cancellations made between 30 July 2025 - 8 September 2025

A 25% cancellation fee will apply. A credit note for 75% of you invoice will be issued. If your invoice had not been paid, the remaining 25% will require payment. If your invoice had already been paid, the credit note will be held for future conferences. Cash refunds will only be issued at the discretion of RIU Conferences | Vertical Events Management.

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Cancellations made on/after 9 September 2025

No Refund will be given.

If your invoice has not been paid by 9 September 2025 and you cancel your participation, an invoice for the full amount will be sent to you for payment.

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Delegates:

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All cancellations must be made in writing to Vertical Events prior to Monday 8 September 2025. Refunds (minus any applicable credit card fees) will be paid only if cancellation is provided to Vertical Events prior to Monday 8 September 2025.

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Alternatively, you may transfer your registration to a substitute delegate, by providing details in writing to RIU Conferences | Vertical Events prior to the event (E: diane@verticalevents.com.au).

 

RIU Conferences | Vertical Events reserves the right to cancel your booking if payment has not been made by the due date.