Conference Payment & Cancellation Policy

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Cancellation requests must be made in writing and administrative fees are based on the date the cancellation request is received.

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Sponsors, Presenting & Exhibiting Companies:

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Cancellations made before 30 June 2026

A 10% cancellation fee will apply. A credit note for 90% of your invoice will be issued. If your invoice had not been paid, the remaining 10% will require payment. If your invoice had already been paid, the credit note will be held for future conferences. Refunds will only be issued at the discretion of RIU Conferences | Vertical Events Management.

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Cancellations made between 1 July 2026 - 10 August 2026

A 25% cancellation fee will apply. A credit note for 75% of your invoice will be issued. If your invoice had not been paid, the remaining 25% will require payment. If your invoice had already been paid, the credit note will be held for future conferences. Refunds will only be issued at the discretion of RIU Conferences | Vertical Events Management.

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Cancellations made on/after 11 August 2026

No Refund will be given.

If your invoice has not been paid by 11 August 2026 and you cancel your participation, an invoice for the full amount will be sent to you for payment.

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Delegates:

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All cancellations must be made in writing to RIU Conferences | Vertical Events prior to Monday 10 August 2026. Refunds (minus any applicable credit card fees) will be paid only if cancellation is provided to RIU Conferences | Vertical Events prior to Monday 10 August 2026.

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Alternatively, you may transfer your registration to a substitute delegate, by providing details in writing to RIU Conferences | Vertical Events prior to the event (E: diane@verticalevents.com.au).

 

RIU Conferences | Vertical Events reserves the right to cancel your booking if payment has not been made by the due date.